Shipping Policy
Shipping Locations, Pricing & Times
Sad Nuggie ships worldwide from Ontario, Canada. Majority of orders are shipped using UPS. All shipments come with tracking. Some international addresses may not show up during checkout. If this happens, please message our team and we can send a custom order link.
We offer free standard shipping to North America on orders over $75 USD.
We use a flat fee for all countries starting as low as $12 to North America with International shipping prices starting at $20. You can choose from a couple different methods during checkout such as express shipping.
*Flat fee shipping means it's the same price whether you purchase one item or 100 items*
Standard shipping times are as follows" (Please note these are estimates from our partnered couriers & are not guaranteed)
- Canada: ≈ 1 - 7 days
- America: ≈ 1 - 8 days
- International: ≈ 3 - 21 days
Express shipping times range from ≈ 1 - 7 days to anywhere in the world.
Order Processing Times
Processing times may vary depending on the order and how many orders are ahead of yours.
We do our best to ship out within 24 hours for all in stock items. Custom items may take a few days.
We ship out daily except for weekends.
Shipping Policy
Sad Nuggie does not take responsibility for any possible duties or custom fees.
Sad Nuggie does not take responsibility for lost or stolen packages, untracked or missing packages or for missing packages that are marked delivered. We also do not take responsibility for packages damaged during transit by our shipping partners.
The Sad Nuggie team does their best to make sure your package arrives in a timely manner but please note that the Sad Nuggie team has no control once the package has been shipped.
Sad Nuggie is always here to help with shipping as best as we can. If you have any issues with anything please reach out to our team.
Reships
If a package is lost during transit or returned than please reach out to our team. We will be able to assess the situation and see what can be done to get your package to you.
It is your sole responsibility to enter your correct shipping information. If your order has shipped and you realized you made a mistake with your address, you will have to wait until the package is returned to us for a reship. We can reship your order if you pay the shipping again.
Missing or Faulty Product
If you receive your package and there is a missing item or a damaged item please reach out to us so we can make it right. If we made an error we will fix it.
Pre-Order Shipping
Pre-order items do not qualify for free shipping. We recommend purchasing a pre-order item & regular items separately. Regular items allow you to qualify for free shipping.
If you purchased a pre-order item along with regular items, your order will be split into two shipments. The items in-stock will be shipped as usual.