FAQ
Shipping
Where do you ship?
We ship to most countries. We do not ship to Mexico.
If you are unsure if your location you can contact us and we can check for you.
How much is shipping?
Shipping is calculated at checkout and can start from as little as 4$.
You will be able to choose from a couple different shipping options if you are in Canada or United States.
For all other international orders we have a flat rate of $20.
Do you offer free shipping?
We offer free shipping to North America on all order $75 USD and up.
International orders will receive free shipping on all orders over $100 USD.
We periodically offer free shipping events and codes as well.
Do you ship to a PO box or APO address?
We sure do! Please make sure your shipping information is correct to avoid any delays or returns.
Do you ship letter mail?
We currently do not ship letter mail as there is no tracking.
My package was marked as delivered but it didn't arrive?
We understand this is frustrating :( We recommend the following:
- reaching out to your local post office or the delivery company that was used. They will be able to provide more information than our team can.
- Check with neighbours and local post offices.
- Sometimes carriers mark packages as being delivered but will not actually deliver them until the next day.
- If everything above fails, please reach out to our team.
My address isn't registering at checkout?
Sometimes Shopify doesn't recognize certain addresses but we are still able to ship there.
You can reach out to us so we can double check. If we are able to ship there we will create a custom order link for you.
How do I track my order?
All of our packages come with tracking. Once your order has shipped you will be sent a tracking link.
*In rare cases, there are a few countries that we ship to that may not come with tracking. We will let you know if this is the case.*
My order is being returned to sender?
This usually means the address was incorrect or it was refused at the border. The carrier usually states a reason for the return.
If this happens we can either reship if possible or refund your order.
Am I responsible for tariffs?
Yes. In most cases you will not have to pay anything but it is completely out of our control.
Sometimes you will need to pay tariffs while other times you won't.
Sad Nuggie is not responsible for any taxes or tariffs.
Orders
When will my order ship?
We usually ship out same day. If we are backed up with orders it may take 1 - 3 days to be sent out.
Can I change or cancel my order once placed?
Yes you can but make sure to reach out to us quickly. If it has already shipped then we cannot change or cancel the order.
Wrong, damaged or missing items
Please reach out to our team and we will make it right.
Where is my order confirmation?
Once your order is placed you will receive an order confirmation to your email or phone. Whichever you used at checkout.
If you didn't receive an order confirmation please reach out to us.
I forgot to apply a coupon code at checkout
No worries! You can contact us regarding the coupon code issue and we can sort it out.
I entered the wrong shipping address for my order
That's okay! Make sure to reach out to us with the correct address as soon as you can before it has shipped.
What is the note section at checkout?
You may leave any notes for our team regarding the order.
*This is not the same as a gift note*