Shipping Policy
Shipping Locations, Pricing & Times
**WE ARE CURRENTLY NOT SHIPPING TO PO BOXES IN CANADA DUE TO THE CANADA POST STRIKE**
Effective September 2024, Sad Nuggie now offers some of the cheapest shipping rates globally from Ontario, Canada. All orders include tracking unless otherwise specified. We ship to most countries. For international addresses that don’t appear during checkout, please contact our team for a custom order link.
We offer free standard shipping to:
- North America: Orders over $75 USD
- International: Orders over $120 USD
If you spun the wheel and won a free shipping code, please note that we will use the cheapest option available.*
Sad Nuggie has partnered with a variety of shipping Couriers to keep costs low for our customers. You can find the estimated shipping rates and times below.
Standard Shipping Rates:
- North America: Starting from $5
- International: Starting from $8
- Rates vary based on the order and chosen shipping method at checkout. Express options are available.
Estimated Standard Shipping Times:
- Canada: 1-5 business days
- United States: 1-5 business days
- International: 5-10 business days
- Express Shipping: 1-10 business days worldwide
Please note that these prices & shipping times are just estimates and are subject to change. We use live rates that are updated directly from our shipping partners*
Order Processing Times
Processing times may vary depending on order volume, and typically range from 1-2 weeks during busy periods. While we aim to process in-stock orders within 24 hours, custom items may take additional time. Orders are processed daily except weekends.
Note: Shipping times are separate from processing times.
Shipping Policy
Sad Nuggie does not take responsibility for any possible duties or custom fees incurred on your package. You are solely responsible for these. Please note that these are completely out of our control and can happen to anyone, anywhere in the world.
If you choose to refuse shipment and return the item to us. You will only be refunded for the product, not the shipping.
Sad Nuggie does not take responsibility for lost or stolen packages, untracked or missing packages or for missing packages that are marked delivered. We also do not take responsibility for packages damaged during transit by our shipping partners.
The Sad Nuggie team does their best to make sure your package arrives in a timely manner but please note that the Sad Nuggie team has no control once the package has been shipped.
Reships
If a package is lost during transit or returned than please reach out to our team. We will be able to assess the situation and see what can be done to get your package to you.
It is your sole responsibility to enter your correct shipping information. If your order has shipped and you realized you made a mistake with your address, you will have to wait until the package is returned to us for a reship. We can reship your order if you pay the shipping again.
Missing or Faulty Product
If an item is missing or damaged upon arrival, contact us immediately, and we will work to resolve the issue.
Pre-Order Shipping
Pre-orders do not qualify for free shipping. We recommend purchasing pre-order and regular items separately. Orders containing both will ship together once pre-order items are in stock.
Sad Nuggie is always here to help with shipping as best as we can. If you have any issues with anything please reach out to our team.
Please check this policy regularly for updates.