Sad Nuggie Retail Manager - Hiring

💼 RETAIL MANAGER – SAD NUGGIE EXPERIENCE STORE 💼
Location: Strathroy, ON
Starting Pay: $23-$25/hour | Full-time (30–50 hrs/week)

Sad Nuggie is more than just a store; it’s a destination. Every day, people travel from across North America to visit our space after falling in love with our brand online. They're here for more than products; they’re here for the whole experience. We’re looking for a Retail Manager who can lead the front-of-house team, uphold high standards, and ensure every customer leaves feeling seen, valued, and delighted.

Our store is busy seven days a week, with minimal downtime and frequent traffic spikes tied to social media. We need an organized, confident, and excited manager to lead in this fast-paced, ever-evolving environment.

Requirements:

• 5+ years of retail management experience
• Ability to manage high-traffic customer environments with professionalism and poise
• Experience with hiring, onboarding, scheduling, and team leadership
• Comfortable with hands-on leadership and leading by example
• Strong communication and organizational skills
• Weekday and weekend availability are required

Key Responsibilities

Customer Experience:

• Lead the team in delivering consistent, five-star customer interactions
• Step in to support the sales floor as needed, especially during peak hours
• Ensure staff are trained to engage customers with confidence, product knowledge, and enthusiasm

Team Management:

• Interview, hire, and train new team members
• Set clear expectations, provide regular coaching, and address performance issues when necessary
• Build and maintain a strong, positive team culture

Operations & Inventory:

• Oversee store opening and closing procedures
• Manage inventory levels, restocking, and product merchandising
• Track sales trends and ensure the store is organized and well-stocked at all times

Loss Prevention & Standards:

• Maintain cleanliness, organization, and security protocols
• Monitor for and address any loss prevention concerns
• Ensure all store displays and stock are maintained to brand standards

Growth & Adaptability:

• Help implement new systems and processes as we scale
• Bring forward ideas for improving customer flow, team efficiency, or merchandising
• Stay responsive to changing store needs during periods of high growth and activity

This role is ideal for someone who thrives in a dynamic, high-energy space and wants to grow with a brand gaining momentum quickly. We'd love to hear from you if you’re a strong leader who can balance customer service, team management, and operational excellence.

How to Apply:

Please email our team at shop@sadnuggie.com with a cover letter and resume.